Terms of Service

1. Agreement and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and VE DYNAMIC AGENTS LIMITED ("Company", "we", "our", or "us"), a company registered in England and Wales.

By accessing our website, using our services, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Company Information

3. Services Description

We provide professional IT services including but not limited to:

• Cloud Consulting and Migration Services
• Custom Software Development
• Managed IT Services and Support
• AI-Powered Workflow Automation
• IT Strategy and Digital Transformation Consulting

Specific service details, deliverables, timelines, and pricing will be outlined in separate service agreements or statements of work.

4. Service Agreements and Scope

4.1 Service Proposals

All services begin with a detailed proposal or statement of work that defines scope, deliverables, timelines, and costs. Services commence only upon written acceptance of our proposal and any required deposits.

4.2 Scope Changes

Changes to agreed scope require written approval and may result in additional costs and timeline adjustments. We will provide estimates for scope changes before implementation.

5. Client Responsibilities

To ensure successful service delivery, clients must:

• Provide accurate and complete information required for service delivery
• Grant necessary access to systems, data, and personnel
• Respond to requests for information within reasonable timeframes
• Comply with agreed testing and approval procedures
• Maintain current backups of critical data
• Provide a safe and suitable working environment for on-site work
• Ensure authorized personnel are available for consultation as needed

6. Payment Terms

6.1 Fees and Payment

Fees are as specified in individual service agreements. Unless otherwise agreed, invoices are payable within 30 days of invoice date. Late payments may incur interest charges of 1.5% per month.

6.2 Deposits and Milestone Payments

Projects may require deposits or milestone payments as outlined in service agreements. Work may be suspended if payments become overdue.

6.3 Expenses

Reasonable expenses incurred in service delivery (travel, software licenses, third-party services) will be charged separately unless included in fixed-price agreements.

7. Intellectual Property

7.1 Client Data and Systems

Clients retain ownership of their data, existing systems, and intellectual property. We may access client systems only as necessary for service delivery.

7.2 Developed Solutions

Ownership of custom-developed solutions will be specified in individual service agreements. Generally, clients receive ownership of custom code developed specifically for them.

7.3 Company Methodologies

We retain ownership of our proprietary methodologies, frameworks, tools, and general knowledge developed through our business operations.

8. Confidentiality

Both parties acknowledge they may access confidential information during the service relationship. We commit to:

• Maintain strict confidentiality of client information
• Use client information only for authorized service delivery
• Implement appropriate security measures to protect confidential data
• Return or destroy confidential information upon service completion
• Ensure our staff and subcontractors maintain confidentiality

9. Data Protection and Security

9.1 Data Processing

When processing personal data on behalf of clients, we act as a data processor under GDPR. We will enter into appropriate data processing agreements and implement required security measures.

9.2 Security Measures

We implement industry-standard security measures including encryption, access controls, and regular security assessments. However, no system is completely secure, and clients remain responsible for their own data security practices.

10. Service Level Agreements

10.1 Managed Services SLA

For managed services, we provide the following standard response times:

• Critical Issues: 15 minutes response time
• High Priority: 1 hour response time
• Medium Priority: 4 hours response time
• Low Priority: 24 hours response time

10.2 Availability

We target 99.9% availability for managed services, excluding planned maintenance windows. Specific SLA terms will be detailed in managed service agreements.

11. Warranties and Disclaimers

11.1 Service Warranties

We warrant that services will be performed with professional skill and care in accordance with industry standards. We will correct any defects in our work at no additional charge if reported within 90 days of delivery.

11.2 Disclaimers

EXCEPT AS EXPRESSLY STATED, ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

12. Limitation of Liability

Our total liability for any claim arising from or related to our services is limited to:

• The amount paid by the client for the specific services giving rise to the claim, or
• £100,000, whichever is lower

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.

13. Force Majeure

Neither party is liable for delays or failures due to causes beyond reasonable control, including natural disasters, government actions, cyber attacks, or pandemics. We will make reasonable efforts to minimize such delays.

14. Termination

14.1 Termination for Convenience

Either party may terminate ongoing service agreements with 30 days written notice. Clients remain liable for all work performed and expenses incurred prior to termination.

14.2 Termination for Cause

Either party may terminate immediately for material breach that remains uncured for 15 days after written notice, or for insolvency or bankruptcy.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of English courts.

15.2 Dispute Process

We encourage resolution of disputes through good faith negotiation. If unsuccessful, disputes may be resolved through mediation or arbitration before litigation.

16. General Provisions

16.1 Entire Agreement

These Terms, together with specific service agreements and our Privacy Policy, constitute the entire agreement between the parties.

16.2 Modifications

We may update these Terms periodically. Material changes will be communicated to existing clients. Continued use of services after changes constitutes acceptance.

16.3 Severability

If any provision is found unenforceable, the remainder of these Terms remains in effect.

17. Contact Information

For questions about these Terms or to discuss service requirements, please contact us: