Privacy Policy

1. Introduction

VE DYNAMIC AGENTS LIMITED ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aigents.co.uk, use our services, or interact with us.

We are registered in England and Wales under company number 16577467 and our registered office is located at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, postal address)
• Company information (company name, job title, industry)
• Communication preferences
• Information you provide when requesting services or support
• Billing and payment information (processed securely through third-party providers)

2.2 Technical Information

We automatically collect certain technical information when you use our website:

• IP address and location data
• Browser type and version
• Operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our IT services
• To respond to your inquiries and provide customer support
• To send you service-related communications
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent fraud
• With your consent, to send you marketing communications

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract: To fulfill our contractual obligations to provide services
• Legitimate Interest: To improve our services and website functionality
• Consent: For marketing communications (where required)
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: Trusted third parties who assist in providing our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Cloud Providers: Secure cloud infrastructure providers (AWS, Azure, Google Cloud)

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection
• Secure backup and recovery procedures

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typically, we retain:

• Contact information: Until you request deletion or withdraw consent
• Service data: For the duration of our business relationship plus 7 years
• Marketing data: Until you unsubscribe or withdraw consent
• Website analytics: 26 months maximum

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing

9. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and analyze usage. We use the following types of cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookies through your browser settings or our cookie consent banner.

10. International Data Transfers

We may transfer your personal data to countries outside the UK/EEA for cloud hosting and service delivery. When we do so, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Complaints

If you believe we have not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):